SEPTA issued a release on its website Tuesday apologizing for multiple issues Monday that led to major delays.
The first issue of the day was on the Warminster line, according to SEPTA, which has been in the process of being updated for the last six months.
“At 1:10 p.m. old supporting hardware holding up new wire decided to give up the ghost resulting in no train service for about 2.5 hours,” SEPTA reported.
Then, at 4:25 p.m., a bad car short circuited, according to SEPTA.
“This set off a wave of delays for some 87 trains lasting anywhere from 40 minutes to just over 1 hour. The worst of this situation were the 4 trains - the 4:25 p.m. to the Airport, the 4:36 p.m. going to Chestnut Hill West, the 4:22 p.m. going to Wilmington, and 4:29 p.m. train to Elwyn -- filled with customers - stuck in the tunnel heading to 30th Street.”
SEPTA said its Customer Service Center received 135 calls from riders. They thanked the callers for being courteous, despite being understandably agitated.
The cause of the power loss is under investigation, according to SEPTA.
Were you stuck on one of those trains? Share your experience in the comments area below.